Frequently Asked Questions
FAQs for Hosts
How do I create a competition?
To create a competition, click the Create Competition button and provide details including images, title, description, ticket quantities, and either an end date or an open-ended format. You must own or control the prize you're offering. You must also ensure you have a payout account set up. If you do not have a payout account set up, you can set one up in your account settings.
What does open ended mean?
An open-ended competition has no fixed calendar closing date. Entries close when all tickets for that competition have been sold, and the draw is then run. Open-ended competitions cannot have a reserve. See clause 5 (The Draw) in our Terms of Service.
Do I need a licence to host a competition?
No, you don't need a licence to host competitions on luckladder. Our platform operates legally under UK law.
Are there any fees for hosting a competition?
Hosting a competition on Luckladder is free, there is no charge to create or run a competition. The only host fee is a 3.9% commission deducted from your payout when you withdraw your proceeds after the winner has claimed their prize. All fees are clearly disclosed before you publish. See clause 9 (Hosting Draws) in our Terms of Service.
Can I host my competition in my business name?
Yes, you can host competitions in your business name. However, you must ensure you own or control the prize you're offering and comply with all applicable laws and regulations. The platform operates under UK law, so please ensure your business activities are legal under UK law. Please note that your payout account must have accurate information to comply with KYC requirements. Even if you are using your business name for your username, you must use your real name and real address for your payout account.
Are there any restrictions on what I can host?
Yes, certain items are prohibited including weapons, illegal goods, controlled substances, or any item prohibited by law. You must own or control the prize and ensure it's legal to offer. A full list of prohibited items can be found in clause 10 of our terms of service. Luckladder reserves the right to remove competitions that violate these rules, which may result in your competition being removed and you being banned from the platform.
How do I get paid after hosting a competition?
Hosts can withdraw their proceeds (less fees) once the winner has claimed their prize and confirmed receipt. You must request withdrawal within 28 days of the winner accepting the prize. Funds are not released until prize delivery is confirmed. Funds are transferred to your payout account set up in your account settings. You will receive an email when the payout is in transit to your account, as well as another email when the payout is completed.
What happens if I don't claim my payout for my competition within 28 days?
If you don't claim your payout within 28 days, you may forfeit the payout. It is your responsibility to claim your payout within the 28 day period. If you are having issues claiming your payout, please contact us at info@luckladder.com.
What if I've handed over the prize but the winner hasn't claimed it on the website yet?
If you have delivered or facilitated collection of the prize but the winner hasn't claimed it on the website using their verification code, please contact us at info@luckladder.com. We can help verify the prize handover and facilitate the claim process. It's important to reach out as soon as possible so we can work together to resolve the situation and ensure you receive your payout promptly.
What happens if my reserve is not met?
If you set a Reserve on your competition and it is not met by the closing date and time, the advertised prize will not be awarded. The winner will receive a cash alternative equal to the final prize pool gross, as described in clause 5 (The Draw) of our Terms of Service. You will not receive a host payout for that competition. The Reserve is set by you when creating the competition and cannot be changed afterwards.
FAQs for Entrants to Competitions
Who can enter a competition?
Each draw is open to all persons aged 18 years and over who are resident in England, Wales, and Scotland. For the complete entry rules (including who cannot enter), see clause 3 (Entry Rules) in our terms of service.
How do I enter a competition?
To enter a competition, you can either purchase tickets or use the free entry option. You can find competitions on our competitions page.
How do I submit a free entry?
You can enter by post but you will first have to register an account with us (see clause 4.1 in our terms of service). Please send a postcard with your name, your Luckladder user name, postal address, date of birth, email address and telephone number, the name of the Draw and the unique ID number of the Draw you are entering to luckladder, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Postcards must be sent by first or second class post. Valid free entries will be found within the history of your account. One entry per postcard to each Draw. Postal entries must be received by the closing date and time shown on each Draw in order for it to be processed before the Draw. Postal entries received after the closing date and time will not be entered into the Draw. For the complete postal entry rules, see clause 4 (How to Enter — Post).
Are there any fees for entering a competition?
The cost of entry shall be displayed on our Website. In addition to the cost of entry to each competition there will be a 3.9% service fee that will be payable as part of the checkout process in order to enter the competition. In the event that the 3.9% service fee is calculated to be less than £2.00, the service fee will be set at £2.00 and will be payable as part of the checkout process as stated above. There is no fee for postal entries. See section 4 of our Terms of Service for more details.
How is the winner selected?
The winner is selected randomly from among all users who entered the competition. For standard competitions, the draw takes place on the competition end date or when all tickets are sold, whichever is earlier. For open-ended competitions, the draw runs when all tickets are sold. Our platform uses an automated system to ensure fair and random selection.
How are winners notified?
All entrants are notified by email when a winner is chosen, whether they won or lost. Winners receive a unique verification code and must claim their prize within 28 days of notification through our automated platform.
How do I get my prize if I win?
Winners must claim their prize within 28 days using their verification code. The host will contact you directly to arrange delivery of your prize. You can track your claim status in your entered competitions. Please see clause 5 of our terms of service for more information.
How is prize delivery arranged?
Delivery is to be arranged with the host after you win. The host may not charge you an additional fee for arranging delivery of the prize. If you believe you are being asked to pay an unlawful delivery charge, please contact us at info@luckladder.com. See clause 5 (The Draw) and clause 9 (Hosting Draws) in our Terms of Service. For guidance on what counts as an additional fee for arranging delivery, see Prize competitions and free draws: The requirements of the Gambling Act 2005.
What if I can't collect my prize?
The host must arrange delivery or collection of the prize free of charge. Hosts cannot charge you any fee for delivering or handing over the prize. If you and the host cannot agree on collection or delivery, or you believe the host is asking you to pay for delivery, please contact us at info@luckladder.com as soon as possible and we will help resolve the dispute. See clause 5 (The Draw) and clause 9 (Hosting Draws) in our Terms of Service.
What happens if I win but the reserve was not met?
Some competitions include a minimum entry threshold (a “Reserve”) set by the host. If that Reserve is not met by the closing date and time, the advertised prize will not be awarded. Instead, you will receive a cash alternative equal to the final prize pool gross, as described in clause 5 (The Draw) of our Terms of Service. You must still claim your cash alternative on the platform within 28 days using your verification code, in the same way as a standard prize claim.
What if there's an issue with prize handover within the 28-day period?
If you encounter any issues with prize handover within the 28-day period, please contact us at info@luckladder.com to request an extension or to work out any differences. We can help facilitate communication between winners and hosts to resolve prize delivery issues. It's important to reach out as soon as possible if you anticipate any problems meeting the deadline.
What happens if I don't claim my prize within 28 days?
If you don't claim your prize within 28 days, you will forfeit the prize. We may extend this period at our sole discretion. If you are having issues claiming your prize, please contact us at info@luckladder.com as soon as possible.
What happens if the prize is not as described?
If you have won a competition and the prize is not as described, you may reject the prize by not using your verification code to accept it. If you do not accept the prize within the 28-day period, you will forfeit the prize. It is your responsibility to ensure you are happy with the prize before accepting it. Using your verification code confirms receipt and satisfaction with the prize.
What happens if I won but the original prize becomes unavailable?
If the competition had a minimum ticket threshold that was not met, the advertised main prize will not be awarded and you will receive a cash alternative equal to the gross prize pool instead, as described in clause 5 (The Draw) of our Terms of Service.
If the original prize becomes unavailable for other reasons, under clause 5 (The Draw) and where necessary due to circumstances beyond our control, we may (at our option) substitute the prize for: a reasonable equivalent of equal or higher value; or a cash alternative of the same value as the original prize.
If the original prize becomes unavailable for other reasons, under clause 5 (The Draw) and where necessary due to circumstances beyond our control, we may (at our option) substitute the prize for: a reasonable equivalent of equal or higher value; or a cash alternative of the same value as the original prize.
What happens if a competition does not go ahead?
Luckladder reserves the right to suspend, cancel, or terminate a draw in exceptional circumstances at our sole discretion. If a draw is cancelled because the prize value exceeds £250,000, all entrants will receive a full refund.
Under clause 8.1 of our Terms of Service, entry into a Draw is non-refundable, except in the following circumstances which are wholly at the Promoter’s discretion:
Under clause 8.1 of our Terms of Service, entry into a Draw is non-refundable, except in the following circumstances which are wholly at the Promoter’s discretion:
- in the event that there is an issue with the delivery of the Prize, (such as the Host being uncontactable); or
- in the event that the original Prize is no longer available and the Winner refuses the alternative Prize or a cash alternative of the same value as the original Prize.
How do I opt out of marketing emails?
You can opt out of marketing emails at any time on your profile page.
How do I delete my account?
You can delete your account on your profile page. Please note that this action cannot be undone. Your account will be permanently deleted and all associated data will be deleted. Some data may be retained for legal compliance purposes, this data will be anonymised. Please note that you can't delete your account if you have entered an ongoing competition, or are hosting a competition that is still ongoing. You must wait for any competitions you've entered to finish, and all competitions you've created must be completed.